Providing a convenient payment transaction during the 2022 Christmas and New Year of 2023, Jalin synergizes operational excellence with 24 Banks and 14 Non-Bank Institutions in Indonesia

Jakarta, December 21, 2022 – PT Jalin Pembayaran Nusantara (Jalin) as a Payment System Infrastructure Provider is prepared to face and anticipate the surge in financial transactions during the 2022 Christmas and New Year of 2023 (Nataru) by preparing LINK network management infrastructure system through various instruments such as ATM, debit, and digital instrument like QRIS.

The Company highlighted the anticipation for the transaction surge during this period in the NATARU LINK Forum with the theme of “Hitting Impactful Services through Synergy”. Jalin ensures that the service synergy with 38 members in Indonesia is in place to prepare and maintain operational performance through optimal financial transaction services, thus able to fulfill the members’ and customers’ needs during this period.

During his speech, the Director of Jalin, Aries Barkah, expressed that the Company takes the initiative to synergize operational excellence with the Members exclusively to maximize the services for customers and minimize operational obstacles and issues, particularly during the NATARU period from December 21, 2022, until January 4, 2023.

Jalin expects a surge in transactions during Christmas and New Year. It predicts an increase by at least 8% compared to the previous month, particularly in Debit and QRIS services. This figure is estimated from ATM and QRIS transaction patterns which coincide with the school holiday period, SOE’s and private employees’ and civil servants’ payday, as well as the increase of public spending behavior to fulfill the Christmas and New Year needs.

Given this potential surge, Jalin is operationally ready to serve the bank and non-bank members as well as their customers so that they are more convenient in making transactions in the midst of higher mobility and frequency during the NATARU period.

Jalin’s preparedness to maintain operational performance during NATARU is manifested through Service Level Agreement approved by the Members and supported by the strategy to maintain minimum threshold, improve transaction monitoring, maximize the JSEECA (Jalin Site & Endpoint Controller Apps) platform, and alert notification response. This effort is aimed to maintain the ATM managed-service performance handled by Jalin and the members in a real-time manner, to carry out preventive maintenance of the ATM machines, and ensure early delivery of the ATM Stock Part to minimize the prospects of downtime occurrence, thus customers are able to maximize the use of ATM services.

Aries Barkah added that until Q4 2022, Jalin’s business operational performance indicates a great outcome in general. In addition to managing more than 19,000 ATMs spread over 34 provinces in Indonesia, the Company experiences significant growth with the addition of 38 switching members consisting of 24 banks and 14 non-bank institutions. It is also worth mentioning that Jalin is capable to process a predicted number of more than 800 million total payment transactions, including the estimated increase of QRIS transactions by ten times constituting 160 million transactions and debit transaction increase by 50% compared to 2021. This rise demonstrates the rapid performance improvement of Jalin and its Members throughout 2022.

“Based on our projection, total QRIS transactions until the end of December 2022 will reach 27 million transactions. Jalin views this as a moment to promote the massive use of QRIS in the community so that they are more accustomed to using QRIS as a convenient and secure non-cash payment transaction instrument,” said Aries.

Aries also explained that Jalin continues to develop new QRIS features, such as cross-border and TTS (Transfer, Tarik Tunai, Setor Tunai or Transfer, Cash Withdrawal, Cash Deposit), and ensure QRIS service operations are well-maintained to support the rapid increase in QRIS transactions. Jalin also persists to educate and promote awareness in society to make QRIS the main option for digital payment transactions in Indonesia.

All efforts over the long haul made by Jalin in promoting a payment system of digital transactions is the realization of the Company’s vision of “The National Digital Highway” to connect people with the financial and non-financial ecosystem and further encourage national financial inclusion.

In the NATARU Link Forum at the end of 2022, the Company also held a sharing session with the Members regarding the collaboration during the Metaverse era in the financial and banking industries. Ery Punta Hendraswara, Deputy of EVP Digital Technology & Platform Business Manager of PT Telkom Indonesia (Persero) Tbk., shared his perspective of “Metaverse for Excellence Services” with the Company and the Members as an invited guest and the guest speaker.

“Metaverse possesses a huge potential to improve financial and banking transaction services in Indonesia, specifically from what we have seen in banks that begin to transform into digital banks, providing new digital services for customers,” Ery pointed out.

Ery added that financial and banking industry players may use short-term and long-term strategies if they wish to leverage the metaverse. Long-term strategies concentrate on the existing metaverse to search for potential customers and new target customers, particularly from Generation Z. On the other hand, the long-term strategy is done through investment to establish a digital world to introduce products and services in the metaverse which potentially leads to the improvement of digital customer experience, in addition to products and services in the real world.

At the end of the NATARU Link Forum, Aries concluded by highlighting that Jalin does not only wish to update the Members’ knowledge regarding products, services, and business operational performance throughout 2022, but also wishes to receive feedback to improve its capacity and capability in providing the best payment transaction services to the Members and their customers as well as synergize the Operational Excellence commitment between Jalin and the Members to achieve the target.