- What is ATM Link service?
- ATM Link is a banking and non-banking Automated Teller Machine (ATM) service connected to the Link Network. Banks that are connected to the Link Network will be able to provide a variety of services for their customers, such as Balance Check, Cash Withdrawal, Money Transfer, and Bill Payment.
- Do customers have to register to use the ATM Link service?
- Customers do not need to register to use ATM Link services as long as the ATM card bears the Link logo. Non-Link customers will be charged additional fees for making transactions such as cash withdrawal and transfer at ATM Link, the rates of which are according to the policy of their issuing banks.
- What is the maximum amount of money that can be transferred for each transaction at ATM Link?
- The maximum amount of money for one transaction at ATM Link is Rp10,000,000 per day. This amount may vary depending on the policy of the issuing banks.
- How to transfer money through the ATM Link network?
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- 1. Come to your bank’s ATM or any ATM with the ATM Link logo.
- 2. Insert your ATM card into the machine.
- 3. Select the language (Indonesian or English).
- 4. Enter your PIN.
- 5. Select the “Transfer” menu.
- 6. Enter the destination account number.
- If I experience problems when making transactions at ATM Link, who should I contact?
- If problems occur when making transactions at ATM Link, customers can call the customer service number available on the ATM.
- What are the fees charged to customers for each transaction made through the ATM Link network?
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Transaction rates between Himbara’s customers:
- Balance Check: free
- Cash Withdrawal: free
- Transfers between Himbara’s customers: Rp4,000
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Transaction rates for non-Himbara’s customers:
- Balance Check: Rp4.000
- Cash Withdrawal: Rp7.500
- Transfers: Rp6.500
- How long does the complaint handling process take at ATM Link?
- Any complaint regarding ATM Link will be processed no later than 14 working days from the date of receipt of the complaint. Complaints will be processed by each customer’s bank.
- How is the security at ATM Link?
- Supported by adequate infrastructure and features that comply with established security standards, security at ATM Link is guaranteed, making it safe for customers’ transactions.
- Where can I find ATM Link?
- ATM Link can be found in many places throughout the country with a total of more than 38 thousand ATMs.
- Can non-Himbara (State-Owned Banks Association) ATM card holders make transactions at ATM Link?
- Non-Himbara ATM card holders can still make transactions at ATM Link. However, they will be charged an additional fee in accordance with the transaction fee policy set by each issuing bank.
- How to become a Jalin member?
- Prospective members can fill out a collaboration form available on the Products & Services page. You must fill in the Name, Email Address, and Product Description that you want to use. We will contact you to process the form.
- How to become a QRIS merchant?
- Complete the business data and documents requested by the Payment System Service Provider (PJSP). Wait for the verification as well as the creation and printing processes of the QRIS code by PJSP. After that, PJSP will send you a QRIS sticker. You will need to install the application as a QRIS merchant.
- What is the National Payment Gateway (GPN)?
- The National Payment Gateway or GPN is a payment system that connects non-cash transactions with all banking instruments.
- How is the customer security system after the implementation of the GPN?
- GPN has standards used by the industry for interconnection and interoperability in payment instruments, payment gateways and switching, and security. The standards have gone through a certification process and are based on the best practices of international security standards.
- Can all GPN debit cards be used at EDC machines from other banks?
- All GPN debit cards can be used at all EDC machines in Indonesia.
- Can every new customer get a GPN card right away after the implementation of GPN?
- Every customer can get a GPN card at the nearest bank branch by replacing their old card with the new one or opening a new account.
- Can GPN cards be used abroad?
- Currently, GPN cards can only be used for domestic transactions. To make cross-border transactions, you can use cards with international logos.
- What are the benefits of the National Payment Gateway (GPN) for merchants?
- GPN has a more competitive Merchant Discount Rate (MDR) than other payment methods.
- What are the benefits of the National Payment Gateway (GPN) for society?
- By using a GPN card, customers can make payments at all merchants with EDC machines bearing the GPN logo spread throughout Indonesia.